Work data for shadow AI

See which AI tools are running, without reading a prompt

Procurement sees a tool somebody paid for and single sign-on sees one somebody connected. A free AI assistant in a browser tab reaches neither, and shows up here the week it is first opened.

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5,000+ teams worldwide can name the AI tools running inside them.

Turn an attestation email into a list of tools

Without Insightful

Without Insightful

The attestation email comes back clean

Everyone answers honestly about the tools they remember using.

Procurement sees the invoice

A free tier generates none, so the tool never reaches a vendor review.

Single sign-on sees the connection

A personal account in a browser tab connects to nothing that you run.

The inventory is wrong on arrival

Nobody updates it between compilations, and adoption does not wait.

The first record is the incident

By then the tool is load-bearing in four teams and hard to remove.

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With Insightful

The list is built from activity

What teams opened, ranked by the working time spent in them.

A free tier still shows up here

It runs on the desktop, so it appears whether or not anyone paid for it.

A personal account shows up too

The application and the domain are what gets reported, not the login.

The list keeps updating itself

A tool nobody registered appears on the day it is first opened.

You see it while it is still small

One team trying something is a different decision from four depending on it.

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See which AI tools are already in use

What we see, and what we never do

Nothing typed into the tool is ever collected

The finding comes from the application and the domain, never from what is inside them. Collection scope is set per app, per team and per person before anything is deployed, published and dated.

Set before anything installs
Collection scope is agreed per app, per team and per person before a device is deployed, and the list is published, versioned and dated.
Scoped to the seats you choose
One security lead scoped his own evaluation to 10 licenses across a 675-person organization. Seats are the unit you deploy.
What is never collected
No prompts, no message or document text, no files, no keystrokes, no audio and no video. On any application, at any tier.
Shadow AI detection

A name on the list is the start, not the answer

Finding the tool is one question. What the approved ones cost, whether this is about software generally, and what a reviewer can read back are three more.

What are the approved AI tools costing?

The AI licenses you did approve, priced against the working hours spent in them.

What about unapproved software generally?

The same activity read for unsanctioned software of every kind, AI tools included among them.

Can somebody read the session back?

Which applications and pages were open, in order and timestamped. A Workspace Security add-on.

Client results

The tool nobody knew was load-bearing

productivity tips work from homeproductivity tips work from home
When we started with Insightful, productivity was in the high 70s. Now we’re at 92% — and people come asking, ‘How did I do today?’ It’s gamified their work.
productivity tips work from homeproductivity tips work from home
Discover how Insightful helped TRG optimize its people and processes to become 76% more productive in just 6 months.
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Learn how this leading US bank unlocked hidden savings with the help of Insightful’s workforce and capacity analysis.

Every place an unapproved tool can run, connected

It comes off the desktop rather than the systems you connected, so a tool nobody bought appears. 50+ integrations cover the rest. You can talk to your work data with MCP connectors.

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The browser tab procurement never sees

Two weeks of application and website activity usually shows which AI tools have already been adopted, and by which teams.
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FAQ

What information security leaders ask us most

Can you flag an AI tool against our approved list automatically?

Not today. Application and website visibility ships now and covers unapproved tools, AI tools included, so you can see what is in use and act on it. You can also name a specific application or site yourself and be told the day it is opened, and you can set a policy line of your own and be notified when it is crossed. What is not here is automatic classification against your own approved list. That is rolling out, and it is not something to plan a rollout around yet. If it is the reason you are buying, ask where it stands on the call before you sign anything to it.

What is shadow AI, and why is it hard to find?

Shadow AI is the use of AI tools inside an organization without approval from IT or security, usually through a free tier or a personal account that generates no invoice and no vendor review. That is what makes it hard to find: procurement sees a tool somebody paid for, single sign-on sees one somebody connected, and a free assistant in a browser tab reaches neither. Insightful is a work insights platform. It collects hours, application use and meeting load from desk-based teams and reports them by team, each measure against the period before. Shadow AI surfaces in that activity, naming the tool, the team using it and the working time going to it, and nothing typed into it is captured. What comes back is a list of tools and teams. Which of those names is a risk is still your call.

How do you find it without reading what people typed?

By reporting the desktop application and the domain rather than the contents. If a team spends four hours a week in an AI assistant nobody approved, that shows up as application and website use, ranked by the working time spent in it. What was entered into it is never captured, on any application, at any tier. There is no keystroke logging at any tier, and no message, document or file content is read. The trade is real, and here it is: you get the tool, the team and the hours, and never the reason somebody reached for it.

How is this different from your Shadow IT page?

Shadow IT reads the same activity for unsanctioned software of every kind, AI tools included among them. This page reads it for the AI half, and it exists separately because the buyer, the timeline and the objection are different: nobody convenes a committee about an unapproved diagramming tool. AI Spend is the third page in this group and it answers a different question again, which is what the AI seats you already pay for cost you while nobody opens them. Governance is this page. Spend is that one.

Does this cover AI tools used on a personal phone?

No. Insightful reports activity on devices where it is deployed, so a tool used on a personal phone sits outside what any desktop application on a company laptop can see. It is the honest gap in every discovery method here, including ours, and it is where a blocked tool usually ends up. Knowing that is part of deciding whether a block is the right move.