Communication Report

Know what the standing meeting costs in uninterrupted hours

One number for the meetings, calls, messages and email in a day, and what is left for focus work. It counts that a message happened and when, never what was written.

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Head of CX & Ops, Mercor
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CEO, SupportZebra
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"When we started with Insightful, productivity was in the high 70s. Now we're at 92% — and people come asking, 'How did I do today?' It's gamified their work."
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Agency Owner, Farmers Insurance
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Trusted by Teams from AI Hyperscalers to the Fortune 500
The challenge

Nobody has costed the standing meeting in hours

Everyone can name the standing meeting nobody has canceled. Nobody can say how many hours it takes from the team that owes you a date, because the calendar only counts the meetings that were scheduled.

The solution

Count the uninterrupted hours the week left you

A week's meetings, calls, messages and email are counted by app and by team, and what is left is reported as uninterrupted hours rather than as one total. The unit is the uninterrupted hour, not the booked one.

Counted, not booked

Unscheduled calls, message threads and email count too, so the total is what coordination took rather than what somebody put in a calendar.

The hours left over

What remains after coordination is reported as uninterrupted hours rather than as one leftover figure at the bottom of a total.

Six booked hours, two weeks

Six booked hours can leave a whole morning, or nothing longer than forty minutes. The total is the same and the week is not.

A number, not a feeling

A workload complaint arrives with hours attached, which is what a policy conversation can act on and a feeling is not.

Connected to your work

Turn the split into a meeting you can move

Knowing the split is half of it. Add the uninterrupted hours it protects, the recurring block worth cutting, and where a rising load reads as a workload problem rather than a scheduling one.

Protect Focus Time

Making the change and checking it held: move the block, then read the month after against the month before.

Productivity Trends

Whether the hours returned from a canceled meeting landed in productive time, read against the period before.

Apps & Website Usage

Which tools the coordination ran through, set against everything else the week was spent in.

Workload Management

Where meeting load sits next to hours worked and after-hours activity, so one team's overflow is visible against another's.

Prevent Burnout & Retention

A meeting load that keeps climbing, read as a workload signal at team level rather than as a score against a person.

HR

A workload pattern stated as a number instead of a feeling, at team level, and defensible in a policy conversation.

Replaces

Nobody decides about meeting load without the hours

Replaces

The workload question answered by survey

They use it to

See coordination load and after-hours message volume by team, so a workload complaint arrives with hours attached rather than as a feeling.

Measured in

Workload balance and retention

Replaces

The blanket "fewer meetings" policy

They use it to

Name the specific recurring block costing the date, by type, size and frequency, and cancel that one.

Measured in

Hours returned to delivery

Compliance and security

It counts that a message happened, not what it said

The report reads metadata: which application, when, and for how long. Message and document text is never captured, stored or displayed, and neither are keystrokes. Findings present at team level by default.

Metadata not content icon
Metadata, not content
Which application, when and for how long. No message or document text, no keystrokes, no audio and no video.
A record no user can alter icon
Team level by default
Findings present at team level rather than at the named individual. The person-level read is a decision to make before deployment.
Encryption and residency icon
Encryption and residency
AES-256 at rest, TLS 1.2 in transit, keys held in Google Cloud KMS. Residency in the US, EU or Saudi Arabia, with on-premise available.
Customer stories

Trusted by 5,000+ Teams Worldwide

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Learn how this gaming company improved schedule adherence with Insightful, scaling their workforce 5x while maintaining operational efficiency.
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Minimizing Work Fraud While Hyperscaling: How Mercor Grew To 30,000+ Contractors Without Losing Millions
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By giving managers real-time visibility into workflows and well-being, this pan-African payments provider built a thriving remote-first team—powered by Insightful’s actionable workforce insights.

Price the standing meeting in hours

One integration changes this report: the calendar

50+ integrations. The split works from activity data alone, and connecting a calendar adds the breakdown between scheduled meetings and ad-hoc coordination.

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FAQ

How do I reduce meeting overload?

Start with which meetings, not how many. Insightful splits the working day into Communication Time, which totals meetings, calls, messages and email across every app a team uses, and Focus Time, which is the uninterrupted hours left over. The report breaks meetings out by type, size and recurrence, which usually identifies two or three standing blocks carrying most of the load. Cancel the wrong one and the week buys back nothing, which is the failure mode a blanket policy runs into.

How is this different from my calendar app's own meeting analytics?

A calendar only knows what somebody booked. This report counts the unscheduled calls, the message threads and the email too, across every app a team uses, then reports what was left. It needs no calendar connected to do that, which is the same reason it cannot tell you what any of those meetings were about.

Does Communication Report read message content?

No. It counts that a message happened, in which application, and when. What was written is not captured, stored or displayed, and neither are keystrokes, which is also why the report can tell you a thread ran late and not whether it mattered.

Do I need a calendar connected to use this?

No. The Communication Time and Focus Time split works from activity data alone. Connecting a calendar adds the breakdown between scheduled meetings and ad-hoc coordination, and disconnecting one later stops that breakdown updating from that point without affecting the split itself.

Does this show individual employees, or only team totals?

Both, and which of the two your managers open is a decision to make before deployment rather than after somebody finds the export. Reporting defaults to team level; the employee breakdown is available, searchable by name and exportable.

Is this the same as a meeting notetaker or transcription tool?

No, and the two are not substitutes. A notetaker records and transcribes what is said inside a meeting; this report measures how much of the working day meetings and messages take up, and never records or transcribes a thing.

Is Communication Report an add-on, or is it included?

It is included. It ships on every Workforce Analytics plan at no extra cost. Workspace Security is the add-on, and that one is purchased alongside Workforce Analytics rather than included in it.

Top Rated Software Globally. Loved by Customers.

Cancel the meeting that is costing the date

Two weeks is enough to name the standing meetings carrying the load, by type, size and how often they repeat, and to price them against the uninterrupted hours each team has left.
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