Workforce Analytics

Workforce analytics software that shows where margin leaks, by team

Hours alone don't show which team is stretched and which has slack. Insightful compares capacity, productivity, workload and risk across teams, so you can fix staffing and delivery before margin moves.

Desk-based knowledge work.
WindowsmacOSLinux

    Four Workforce Analytics report views for six support teams at a fictional company: workload distribution, communications, app and website usage, and AI adoption.

    ★
    4.8
    Top Rated Platform
    5,000+
    organizations use Insightful
    210,000
    people use Work Intelligence
    CCPA compliantSOC 2 compliantGDPR compliantHIPAA compliant
    G2 Leader Fall 2026G2 High Performer Fall 2026G2 Easiest To Do Business With Fall 2026
    “We scaled to 30,000+ contractors without losing millions to work fraud.”
    Shaun VanWeelden
    Head of CX & Ops, Mercor
    Case Study
    "With Insightful, we address issues in real time — so we're far more proactive than reactive with our employees."
    Nathan Yap
    CEO, SupportZebra
    Case Study
    "When we started with Insightful, productivity was in the high 70s. Now we're at 92% — and people come asking, 'How did I do today?' It's gamified their work."
    Brett Vance
    Agency Owner, Farmers Insurance
    Case Study
    "Insightful shows us the when, where, and what of problems. Not micromanagement — transparency."
    Grant Knaggs
    COO, Caduceus Health
    Case Study
    “It’s very easy to learn and understand how Insightful works.”
    Willmar Marin
    Chief Strategy Officer, Lean Solutions Group
    Case Study
    5,000+ teams worldwide use Insightful to see where the work week goes
    Customizable Homepage

    Open on the numbers your role owns, with Customizable Homepage

    Executives, managers and admins don't read the week the same way. Pick the widgets and KPI cards you need, drag them into place, and they are waiting each time you log in. Every view follows the permissions of the person logged in.

    Customizable Homepage walkthrough.

    Busy? Get a TLDR of this Page:
    Summarize With AI
    How it works

    How a week of activity becomes a staffing decision

    Insightful captures the work, sets each team against its own period before and against the other teams, and shows where to act. You make the call with the record in front of you.

    Activity

    Hours, apps and meetings, captured as people work

    Patterns

    Each team against the period before

    Comparison

    Teams compared on rules set per team

    Decisions

    Staffing, delivery and spend, settled on the record

    No keystrokes, no webcam, and in a visible rollout each employee sees their own record.

    Features

    The record behind every staffing, billing and tooling call

    Each feature reads the same record, so the hours in one report match the hours in the next. Turning one on is a settings change, not another deployment.

    Workload Distribution

    Sorts each team into over-, optimally and underutilized against a range you set, so work moves before someone burns out. On Enterprise plans.

    Productivity Trends

    Shows utilization and productive time for every team against the period before, so a stretched team shows before an SLA slips.

    Real-time Insights

    Shows who on each team is working, idle or not yet started, so a coverage gap gets fixed during the shift, not after it.

    Productivity Labeling

    Sets which apps and sites count as productive for each team, so one team's core tool never counts against another.

    Communication Report

    Splits each team's day into Communication Time and Focus Time, so you can see which meetings are eating the week.

    Location Insights

    Compares productive time across office, remote and hybrid days by team, so hybrid policy rests on output. Team level, never GPS.

    Apps & Website Usage

    Ranks every application by real use and flags tools nobody rolled out, so a seat gets cancelled before it renews. TRG cut tool costs 56%.

    AI Adoption

    Shows daily AI users, idle paid seats and each team's place on the Adoption Maturity Matrix, so enablement goes where use is lowest.

    Time Tracking

    Records hours as people work and sends every manual entry to a named approver, so payroll and invoices run on approved hours.

    Schedule Adherence

    Tracks late clock-ins, absences, overtime and undertime against each schedule, so a coverage gap shows before the shift ends.

    Irregular Behavior Alerts

    Flags mouse jigglers, auto-clickers and other emulated activity with a screenshot at the trigger, so faked hours never reach an invoice.

    Screen Monitoring

    Takes periodic screenshots with passwords, banking details and private messages blurred by default, for reviews that need visual context.

    Product tour

    See Workforce Analytics in action

    Walk through Workforce Analytics with sample data before you book a call.

    Operations, HR, Finance, Security

    One record, read by Operations, HR, Finance and Security

    Each team sees the part of the week it owns, with the same numbers underneath.

    Staff to capacity, not headcount
    Utilization and productive time by team show where the slack is before a headcount request goes up.
    See workload between surveys
    Meeting load against Focus Time, by team, so overload gets fixed before it shows up as attrition.
    Labor cost beside income, by project
    Pay and bill rates price the hours, so a project that runs over shows before the month closes.
    Answers ready before the review
    Screenshots blur sensitive data by default, no keystroke is logged, and the SOC 2 Type II report is ready under NDA.
    No credit card required
    HRIS integrations

    Your HRIS, connected on every plan, never sold as an add-on

    Workday, BambooHR, HiBob, SAP SuccessFactors and more sync every 15 minutes, so new hires land in the right team, leavers stop being tracked, and approved PTO never reads as idle time.

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    Customer stories

    $2.5M back in three months, and 200,000+ hours a year

    productivity tips work from homeproductivity tips work from home
    H&CO took back 200,000+ hours a year from manual timesheets, across 1,500+ professionals in 30+ countries.
    productivity tips work from homeproductivity tips work from home
    Caduceus Health cut call abandonment from 14% to 3% and lifted engagement 30% in its hybrid contact center.
    productivity tips work from homeproductivity tips work from home
    TRG boosted productivity 76% and cut tool costs 56% with Insightful.
    productivity tips work from homeproductivity tips work from home
    A leading US bank saved $2.5M on contractor spend in three months, with $10M a year projected.
    National Law Firm logoNational Law Firm logo
    A national law firm made seven-figure savings and cut 20 to 30 hours from each employee's performance review.
    People Intelligence

    What does each team's time turn into?

    People Intelligence shows what each team's hours turn into: where AI helps, who carries what, and which team found a better way. It suggests what to change, with the number that shows it worked.

    01
    What the hours turned into
    02
    Each opportunity with a starting point and a target
    People Intelligence view of what each team's hours turned into, with opportunities, starting points and targets
    Learn more
    Top Rated Software Globally. Loved by Customers.

    Stop running teams on numbers that hide where margin leaks

    Activity data arrives the day the desktop app is deployed, and seven days is enough for a first audit of where each team's hours go.
    Full access. No credit card required.
    FAQ

    What Workforce Analytics buyers ask us most

    What is workforce analytics software?

    Workforce analytics software turns data on how work happens into decisions about capacity, productivity, workload and risk. Insightful collects that data from one desktop application and reports it by team, against the period before, so you can see where performance varies. It will not tell you why a number moved, only which team and which week to ask about.

    How is workforce analytics different from time tracking?

    Time tracking answers how many hours were worked. Workforce analytics answers where those hours went and how teams compare: which applications, which meetings, how much focus time was left, which team is over capacity. HR analytics is a third thing that reads systems of record such as headcount, tenure and survey results. Insightful does the first two from the same desktop application.

    Does Insightful integrate with our HRIS, and does it cost extra?

    Yes, on every plan, with no add-on fee. Workday, BambooHR, HiBob, SAP SuccessFactors and other HRIS platforms sync employee records every 15 minutes, assign people to the right teams and deactivate leavers. For nine of them, approved PTO syncs in as well, so leave never reads as idle time.

    Does Insightful log keystrokes or read messages?

    No keystrokes, ever. Insightful captures which apps and pages are in use and for how long, and the Communication Report counts messages and their timing without reading them.

    How long before the data is usable?

    Activity data is available the same day the desktop application is deployed. Seven days of use is enough for a first audit of where each team's hours go. Anything entered by hand is flagged as manual and goes to a named approver.

    Which roles does it not cover?

    Anyone without a primary computer. Workforce Analytics is built for desk-based knowledge work on Windows, macOS and Linux, not a warehouse floor, a retail floor or a driving fleet. Settle that before anyone plans a rollout across every site.

    What does workforce analytics software cost?

    Workforce Analytics is priced per seat, per month, and HRIS integrations are included. Workload Distribution is available on Enterprise plans, and the Workspace Security add-on is a paid add-on on any plan. Current pricing is on the pricing page.

    How do I choose between workforce analytics tools?

    Ask three questions: what does it refuse to capture, are teams compared on rules set per team, and does the HRIS integration cost extra? Your legal reviewer will ask the first one. Our comparison pages set all three out row by row.

    How is this different from People Intelligence?

    Workforce Analytics shows the input, from the time perspective. People Intelligence shows the output, and what happens in between.

    The data behind your capacity, workload and productivity numbers also shows what each team's time turned into, and what to change. We see the apps, sites and AI tools your teams use, and what they do in them.