Intelligent Process Improvement automates time and task tracking across your organization. Like time mapping software, it automatically captures time spent on tasks, identifies task transitions, and groups-related activities like calls or tickets. This automation eliminates manual input, ensuring more accurate data that streamlines workflows, optimizes resources, and improves efficiency across teams.

Yes, the platform is highly customizable. It adapts to your specific workflows with the ability to set custom rules for time tracking, task detection, and reporting thresholds. You can also apply preset templates for best practices or tailor them to fit your unique operations, ensuring the system matches your organization's needs.

Unlike traditional time tracking, which relies on manual input, Intelligent Process Improvement fully automates the work time mapping process. This reduces human error, ensures accurate time mapping, and tracks task transitions seamlessly. The result is smoother workflows, more precise time tracking, and better visibility into how work is truly performed, saving time and improving accuracy.

Industries that handle repetitive tasks or rely on complex workflows, like call centers, insurance, financial services, and remote or hybrid teams, benefit greatly. Common use cases include optimizing claims processing, managing customer support, tracking project timelines, and improving resource management. It’s ideal for industries where accurate task tracking and process improvement are critical to success.

Yes, Insightful offers a risk-free trial. You can experience the platform’s automation, customization, and detailed insights firsthand, helping you see how it can optimize your workflows and improve efficiency, without any upfront commitment.