Screen Monitoring

Screen monitoring software that shows what the work looked like

Periodic screenshots at an interval you set, so a slow ticket or a customer dispute has an answer that is not somebody's memory. Blurred by default, and no keystroke logging at any tier.

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Insightful software features shown on product dashboard: Productivity Trends, Activities/Timeline and Office vs. Remote
“We scaled to 30,000+ contractors without losing millions to work fraud.”
Shaun VanWeelden
Head of CX & Ops, Mercor
Case Study
"With Insightful, we address issues in real time — so we're far more proactive than reactive with our employees."
Nathan Yap
CEO, SupportZebra
Case Study
"When we started with Insightful, productivity was in the high 70s. Now we're at 92% — and people come asking, 'How did I do today?' It's gamified their work."
Brett Vance
Agency Owner, Farmers Insurance
Case Study
"Insightful shows us the when, where, and what of problems. Not micromanagement — transparency."
Grant Knaggs
COO, Caduceus Health
Case Study
“It’s very easy to learn and understand how Insightful works.”
Willmar Marin
Chief Strategy Officer, Lean Solutions Group
Case Study
Trusted by Teams from AI Hyperscalers to the Fortune 500
The challenge

Nobody can reconstruct the hour that went wrong

A ticket took forty minutes and nobody can say why. The logs show which tools were open, the person remembers the shape of it, and neither answers the question.

The solution

See what the work looked like, not what anyone remembers

The same capture that explains a slow ticket also shows when the tool was down. The most common thing it settles is that the work was harder than it looked.

Why the work took what it took

A slow ticket, a rework loop, a handoff that keeps failing. The capture shows the steps, so the fix lands on the process rather than on a person.

Most often it clears somebody

The tool was down, the queue was real, the instructions were wrong. A frame settles that faster than a conversation where nobody has anything to point at.

Set it wide, or not at all

Wide sampling suits an ordinary week. Tighter settings exist for a specific case, and capture switches off per app, team or person wherever it should not run.

Narrow enough to deploy

Every capture arrives blurred and stays that way until somebody has a reason. No keystroke logging at any tier, and two legal reviews cleared the posture.

Connected to your work

One capture answers a moment, never a quarter

One capture answers one moment. Add the session around it, the pattern behind it and the policy line that triggered it, and a single frame becomes something you can act on.

Activity Logs

The session around the capture: which applications and pages were open, in order, with timestamps, and nothing typed.

Insider Threat Detection

A capture taken the moment a policy line you defined is crossed, on as few seats as one case needs.

Productivity Trends

Whether what you saw is a pattern or a Tuesday, read period over period rather than from one frame.

Employee Monitoring

The wider category page for a buyer still deciding what to collect, with blur, scope and switch-off settings laid out.

Remote Work

What the same captures answer for a team you cannot see: where the day went, without asking anyone for a status update.

Operations

One blurred capture answers the question a check-in was scheduled to ask.

Replaces

Nobody has to collect everything to see anything

Replaces

The written status update as the only visibility

They use it to

Answer a same-day question from a live view or an on-demand capture, and raise the blocker while it is still today's blocker.

Measured in

Hours returned to delivery

Replaces

The rollout you have to walk back

They use it to

Deploy visibly with blur on by default, per-team controls and an employee-facing view, which is the version people accept.

Measured in

Adoption without escalation

Replaces

Full-session recording as the default capture mode

They use it to

Run a capture posture with no keystroke logging at any tier, documented in full for the security review before rollout.

Measured in

Collection scope documented before rollout

Compliance and security

Every control here narrows collection, none widens it

Blur is the default, three scopes switch capture off, and in a visible rollout the employee opens their own record. The full collection scope is documented and available under NDA.

Metadata not content icon
Metadata, not content
No keystroke logging, no message content, no audio and no video of the room. Screen and activity signal only, at any tier.
A record no user can alter icon
Three scopes, set before rollout
Capture switches off per application, per team or per person, with org-level defaults set once and overridden only where needed.
Encryption and residency icon
The employee sees it too
In a visible rollout each employee opens a self-service view of their own data. Visible is what we recommend; stealth is supported.
Customer stories

Trusted by 5,000+ Teams Worldwide

productivity tips work from homeproductivity tips work from home
Learn how this gaming company improved schedule adherence with Insightful, scaling their workforce 5x while maintaining operational efficiency.
productivity tips work from homeproductivity tips work from home
Minimizing Work Fraud While Hyperscaling: How Mercor Grew To 30,000+ Contractors Without Losing Millions
productivity tips work from homeproductivity tips work from home
By giving managers real-time visibility into workflows and well-being, this pan-African payments provider built a thriving remote-first team—powered by Insightful’s actionable workforce insights.

Answer today's question today

Nothing to connect, the capture is on the device

50+ integrations across the platform. Screen capture needs none of them: it runs from the desktop application already deployed, at the interval and the scope you set.

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FAQ

What is screen monitoring?

Screen monitoring software captures periodic images of an employee's screen alongside a signal of which applications are active. Insightful takes those captures at an interval you set, blurred by default, with on-demand capture and a live view when a question cannot wait. Capture switches off per application, per team or per person, and keystrokes are never recorded at any tier. The interval decides what you have bought: set wide, this is a sample of the day rather than a record of it.

Does Insightful record the whole session?

Not by default. The standard capture is periodic screenshots plus activity signal. Screen Recording, which captures short video, is a separately priced opt-in add-on rather than the platform's default mode. That separation is deliberate, so nobody ends up holding video they never chose to buy.

Can screenshots be turned off for a team or a person?

Yes, and per application too, with blurring on by default so nothing is exposed unless someone has a specific reason to unblur one. The limit is the obvious one and it is worth saying out loud: a team you switched off has no captures for that period, and there is no going back for the two weeks you excluded.

How do I turn off screen monitoring?

If you are an employee, you cannot: capture is set by whoever administers the account. In a visible rollout you can open your own record and see exactly what is held about you, which is the version of this we recommend to every customer. If you are the administrator, capture switches off per application, per team or per person, and blur stays on by default everywhere it is still running.

Are employees told that screen capture is running?

That is your decision, and it is a configuration rather than a constraint. We recommend visible mode, where employees are told and can open a self-service view of their own data, because it gets the better adoption and the easier employee-relations conversation. Stealth deployment is supported where a customer needs it, and the cost of choosing it is that the employee-facing view goes with it.

Does it capture what I type, or what I write in messages?

No. There is no keystroke logging at any tier and no message content capture: screen and activity signal only. A screenshot is still an image of a screen, which is why blur is the default and unblurring one is a deliberate action rather than a setting somebody leaves on.

How often are screenshots taken, and can I change it?

At an interval you set. It is a setting rather than a fixed rate: you choose it before deployment, and you change it afterward without waiting for a release. On-demand capture takes a single image the moment you need one. The tightest setting exists for a specific case rather than as a starting point, and choosing it is a decision to explain to employees rather than a field to fill in.

Top Rated Software Globally. Loved by Customers.

Answer the question without the status meeting

Turn it on for one team, blurred, for two weeks. That is usually enough to decide whether you need it at all.
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