TRG prides itself on consistently excellent standards of service to its clients, but COO Jean Mae Quimada doesn’t believe in standing still.
Quimada’s philosophy of continual improvement was hampered by the challenges of managing a remote team. She was operating within a complex fast-paced, multi-project ecosystem – and all without the vital data needed to make the best resourcing decisions.
The demands of success made it imperative that each project was properly resourced for each client, but TRG had only limited success with costly workforce tracking solutions. It was difficult to find out how remote staff were spending their time, and whether current work processes were as effective as they should be.
This made effective project resourcing more guesswork than data-driven decision making, frustrating attempts to optimize resources and boost productivity.
Quimada knew that accurate data was key, but TRG’s unique workflows had not been effectively supported by workforce solutions, such as Hubstaff and Activtrak, which lacked flexibility and functionality. To handle what other platforms couldn’t, Insightful developed idle time and engagement level analysis capabilities especially for TRG, which, alongside comprehensive analytics, revealed the full picture.
Insightful’s user-friendly dashboard showed TRG the reality of each project’s resourcing. What it revealed changed everything.
As TRG discovered how remote staff spent their time, it became clear that employee utilization was massively uneven, with some projects significantly overstaffed. Insightful’s activity reports also revealed the extent of low value activities and the existence of numerous process bottlenecks.
This empowered TRG to create more lean and agile project teams, improving how employees were allocated, and even identifying training needs to enable staff to upskill and further streamline processes.
The results speak for themselves: in just 6 months, TRG was able to optimize workloads to make the company 76% more productive.
Jean Mae Quimada
COO of TRG
Guesswork is no substitute for data. The unmatched data Insightful Insightful’s all-in-one platform provides TRG enables them to make more informed strategic decision-making across business areas.
Using Insighful’s metrics, Quimada improved resource allocation, employee training, process optimization, cost management, performance measurement, and workload balance.
Jean Mae Quimada
COO of TRG
Keep projects on track and on budget with definitive proof of work.
Optimize the use of your resources with in-depth capacity analysis.
Optimize resource allocation and balance workloads effectively.
