Create Happier Customers with Better Support
Provide ticket support? Then Insightful gives you a fuller picture of your operations. Create happier customers with workflow analysis, process optimization and in-depth QC.
Insights that Create World Class
Customer Support Teams
Capacity planning lets you clearly understand your staffing needs and when employees need to work, so you avoid costly overstaffing or understaffing.
Easily schedule and manage your support team’s shifts from one place. Then make change, add or remove shifts with a few clicks.
Analyze your workflows and processes to improve handling times, resolution outcomes and better balance workloads to prevent burnout.
Add a new layer to your quality control with insights that show your QC team whether agents take the right steps toward resolution. Then provide extra coaching to level up your support.
Use in-depth, customizable reports to analyze your team’s time, productivity and efficiency over time to constantly learn new ways to improve the support you provide.
Gain Remote, Hybrid & In-Office Visibility
Insightful lets you see what employees are working on in real-time. This enables you to assess productivity, see the tickets employees are working on, and how they’re using their time.
.png)
Process Tickets More Efficiently & Successfully
Hasty resolutions lead to happy customers. Insightful helps speed up your ticket handling by showing you each step that goes into processing them and identifying ways to make them more efficient.
Purpose-Made for Ticketing Systems that Use…
Our Clients Love Their
Real-World Results
Tanya Holmes
Director of Client Services at Botkeeper
Our 5100+ Clients Have a Habit of Saying Nice Things About Us
Excellent Customer Service
"Customer service is excellent! How onboarding is handled shows how much Insightful cares about their customers and service.
Insightful accurately tracks time and productivity, with settings tailored to customer needs like customized productivity labels for teams."
Detailed Productivity Insights
"Insightful is designed to keep critical operations in check and on time, helping you focus on the growth of your business.
It helps you analyze project costs and optimize employee performance with behavioral insights. You can add multiple tasks with a timer for each task."
Great App for Remote Employee Time Tracking
"Automated time tracking is great and was tailored to our needs. Remote employee monitoring is also great, I use it to see what apps and websites our teams use.
Overall, it was the only monitoring software we tested that was simple to install and easy to use."
An Essential Tool for Managing Today's Digital Workforce
"Insightful has revoutionized our ability to efficiently work remotely and manage staff while supervisors are out of office.
It shows us how teams are using software assetsmand has enabled us to re-evaluate usage and license management of costly software."
Insightful: A Boon for Tracking Remote Work
"Insightful simplifies time tracking for remote teams with a user-friendly interface where work hours can be logged effortlessly.
You can customize features and adapt the platform to your unique needs and work environment. Its an ideal choice for teams of any size or industry."
Superb Productivity Monitoring
"Insightful helps our organization establish transparency of work across team members, team leads & management.
We feel the expanding team is more manageable now in a work-from-home / remote mode.
And it’s a nice way to create an accountable ecosystem at work."
Great Product!!
"Insightful has helped our company determine which employees are more productive with their time than others.
Insightful also assists managers with creating productivity benchmarks based on usage analytics.
I love the simplicity of navigating the system."
Truly Insightful Data
"Insightful's user-friendly UI made the software easy to set up, roll out throughout the entire organization, and bring teams online.
The live dashboard and hourly screenshot function is great and the ability to choose productivity models to best determine team success is outstanding."
Great Experience with Insightful
"We have a really great experience with Insightful. It has solved problems like tardiness, time waste, over breaks, and more. I love how you can see what apps employees use and how much time they spend on them.
As an outsourcing company, the ability to monitor employees is one of our selling points to clients."
Excellent Customer Service
"Customer service is excellent! How onboarding is handled shows how much Insightful cares about their customers and service.
Insightful accurately tracks time and productivity, with settings tailored to customer needs like customized productivity labels for teams."
Connect Your Favorite Apps for Seamless Task Management
Insightful integrates with apps you use every day, allowing you to sync data from all systems to leverage even deeper insights.
Every Feature Insurance Teams to Optimize Performance
For Teams Built on Great Customer Support
Better handle service requests, inquiries and issues to provide exceptional service.
Save money by increasing sales and achieving faster resolutions by improving your workflows.
Troubleshoot tech challenges and keep customers happy through fast, effective support.
An Award-Winning Software.
Loved by Customers.
.svg)
The State of Remote Work Report 2023
FAQs
Support teams use Insightful to improve ticket processing, do accurate workflow analysis, optimize their processes, perform in-depth QC and more.
Any support team that relies on a ticketing system will benefit from using Insightful. This includes support teams in call centers, retail, telecommunications, insurance, banking, IT, and more.
Insightful integrates with most leading ticketing systems, including Zendesk, Zoho Desk, FreshDesk and Intercom. Visit our integrations page for more information.
Yes. Insightful is purpose-built for in office, remote and hybrid support teams. It provides visibility into your people and processes wherever they work.
Yes. Insightful offers a free 7-day full feature trial. Visit here to start your free trial now.
