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Create Happier Customers with Better Support
Provide ticket support? Then Insightful gives you a fuller picture of your operations. Create happier customers with workflow analysis, process optimization and in-depth QC.
Insights that Create World Class
Customer Support Teams
Capacity planning lets you clearly understand your staffing needs and when employees need to work, so you avoid costly overstaffing or understaffing.
Easily schedule and manage your support team’s shifts from one place. Then make change, add or remove shifts with a few clicks.
Analyze your workflows and processes to improve handling times, resolution outcomes and better balance workloads to prevent burnout.
Add a new layer to your quality control with insights that show your QC team whether agents take the right steps toward resolution. Then provide extra coaching to level up your support.
Use in-depth, customizable reports to analyze your team’s time, productivity and efficiency over time to constantly learn new ways to improve the support you provide.
Gain Remote, Hybrid & In-Office Visibility
Insightful lets you see what employees are working on in real-time. This enables you to assess productivity, see the tickets employees are working on, and how they’re using their time.
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Process Tickets More Efficiently & Successfully
Hasty resolutions lead to happy customers. Insightful helps speed up your ticket handling by showing you each step that goes into processing them and identifying ways to make them more efficient.
Purpose-Made for Ticketing Systems that Use…
Our Clients Love Their
Real-World Results
Tanya Holmes
Director of Client Services at Botkeeper
Enjoy Unobstructed Visibility No Matter Where Your Team Works
Whether you are remote, hybrid or in-office, Insightful’s screen monitoring app gives you unmatched visibility into how your team works.
Insightful monitors the work time and productivity for each employee and reveals which apps or web pages are visited, supported with screenshots. All these features provide enough information to manage the personnel, especially remote teams, increasing overall productivity
So far, our experience with Insightful has been great! As we scale up, I think Insightful will be important to our software stack. I like the "Gamification" of the productivity score. We plan to use this internally for our own employee scoring metrics.
Insightful has been delightful! I would recommend it to Founders / Execs managing remote teams, especially those who trust their team and want to improve employee productivity. I had tried another software before using Insightful, but this one was a perfect fit for my requirements.
Insightful has become an essential part of how we manage our operations and support both internal and external clients. We use Insightful to track time, monitor activity, and ensure consistency across different time zones—and it does all of this seamlessly…
We've been using Insightful for our remote and hybrid teams, and it's been a great addition. The platform is intuitive, reliable, and gives us clear visibility into productivity trends without being invasive. Its features help ensure accuracy and accountability while still respecting employee autonomy.
Insightful has made tracking employee productivity seamless and highly transparent for our remote team. The automatic time tracking and activity levels give us valuable data without micromanaging…
Insightful excels at simplifying the process of time tracking for remote employees. The app provides a user-friendly interface that allows employees to log their work hours effortlessly. Users can start and stop timers, switch between tasks, and record breaks with just a few clicks, ensuring accurate and reliable timekeeping.
Overall, we are really happy with Insightful. It helps me monitor remote employees to make sure they are working. Insightful is a simple app that allows me to keep an eye on the amount of time worked by team member and also tells me their percentage of time worked in productive software.
Insightful is incredibly convenient for remote workers, offering accurate tracking of hours worked and productivity monitoring. It’s trustworthy and ensures that you have clear visibility into your weekly work hours, which is invaluable for staying organized and efficient.
Connect All Your Tools to Insightful with Seamless Integrations
Insightful connects with the apps you rely on daily, bringing all your data together for richer insights and more powerful analysis.
Every Feature Insurance Teams to Optimize Performance
For Teams Built on Great Customer Support
Better handle service requests, inquiries and issues to provide exceptional service.
Save money by increasing sales and achieving faster resolutions by improving your workflows.
Troubleshoot tech challenges and keep customers happy through fast, effective support.
An Award-Winning Software.
Loved by Customers.
Insightful employees' monitoring software earns top ratings for helping teams work smarter—with clarity, simplicity, and real results.
The State of Remote Work Report 2023
FAQs
Support teams use Insightful to improve ticket processing, do accurate workflow analysis, optimize their processes, perform in-depth QC and more.
Any support team that relies on a ticketing system will benefit from using Insightful. This includes support teams in call centers, retail, telecommunications, insurance, banking, IT, and more.
Insightful integrates with most leading ticketing systems, including Zendesk, Zoho Desk, FreshDesk and Intercom. Visit our integrations page for more information.
Yes. Insightful is purpose-built for in office, remote and hybrid support teams. It provides visibility into your people and processes wherever they work.
Yes. Insightful offers a free 7-day full feature trial. Visit here to start your free trial now.
