Create Happier Customers with Better Support

Provide ticket support? Then Insightful gives you a fuller picture of your operations. Create happier customers with workflow analysis, process optimization and in-depth QC.

No credit card required
Insightful software features shown on product dashboard: Productivity Trends, Activities/Timeline and Office vs. Remote
Our 200,000+ users from all around the world already use Insightful
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Purpose-Made for Ticketing Systems that Use…


Our Clients Love Their
Real-World Results

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“Insightful has really helped us pinpoint inefficiencies in our processes.”

Tanya Holmes

Director of Client Services at Botkeeper

No credit card required.

Our 5,100+ Clients Have a Habit of
Saying Nice Things About Us

Excellent Customer Service
Customer service is excellent! Also, how they handled onboarding shows how much they care about their customers and service.The software accurately tracks time and calculates productivity, while other settings can be adjusted to meet customers' needs. There are various functions to add productivity labels for each team.
Assel S.
Operations Support Intern
Mid-Market (51-1000 emp.)

Connect Your Favorite Apps to Improve Daily Work

Insightful integrates with apps you use every day, allowing you to sync data from all systems to
leverage even deeper insights.

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Help Scout
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Every Feature Insurance Teams to Optimize Performance

Real-Time Insights
Productivity Management
Focus Time
Remote Management
Capacity Planning
App & Website Usage
Workflow & Process Analysis
Task & Project Time Tracking
Automated Reports

For Teams Built on Great Customer Support

services and commercial
Services & Commercial

Better handle service requests, inquiries and issues to provide exceptional service.

Call Centers
finance and healthcare
Finance & Healthcare

Save money by increasing sales and achieving faster resolutions by improving your workflows.


Troubleshoot tech challenges and keep customers happy through fast, effective support.

Information Technology
Software Sales
Awards and ratings

An award-winning software.
Loved by customers.

Insightful turns your work data into actionable insights that make your team more productive. Backed by enterprise-grade security and award-winning customer support, so it’s no wonder we’re consistently ranked no.1.
leader 2023
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The State of Remote Work Report 2023

How Companies are Preparing for the Future of Work
Access our exclusive research about remote/hybrid companies


How do support teams use Insightful?

Support teams use Insightful to improve ticket processing, do accurate workflow analysis, optimize their processes, perform in-depth QC and more.

What types of support teams use Insightful?

Any support team that relies on a ticketing system will benefit from using Insightful. This includes support teams in call centers, retail, telecommunications, insurance, banking, IT, and more.

Which ticketing systems does Insightful work with?

Insightful integrates with most leading ticketing systems, including Zendesk, Zoho Desk, FreshDesk and Intercom. Visit our integrations page for more information.

Does Insightful work for remote support teams?

Yes. Insightful is purpose-built for in office, remote and hybrid support teams. It provides visibility into your people and processes wherever they work.

Does Insightful offer a free trial?

Yes. Insightful offers a free 7-day full feature trial. Visit here to start your free trial now.

Deliver World Class Support that Creates Happy Customers

No credit card required.