Peach Payments and Insightful Prove That Remote-First Teams Boost Business Growth by 40% 

THE CHALLENGE

Improving Performance Visibility for a Remote-First Workforce

As Peach Payments navigated a post-COVID shift to remote and hybrid work, Nadine Martin, Head of Business Operations, faced a challenge. She needed to build trust among her team members and confidently run a remote-first company that still drove business results.

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But with employees working in a variety of locations and on different schedules, Nadine was left without clear visibility into employee productivity or workload balance. This made it harder to monitor for potential burnout and support employee well-being while balancing team capacity.

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Without precise analytics to reveal these challenges, her leadership team hesitated to accept a remote-first company model. Teams relied on additional tools and processes to support employee well-being, including platforms like October Health. But Nadine still lacked objective visibility into workloads for employees who were working remotely.

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At the same time, Peach Payments had strategic goals to embed AI to improve efficiency, reduce costs, and scale without proportionally increasing headcount. To achieve them, the company needed to deliver more impact with fewer resources—all while sustaining the collaborative culture across the hybrid environment.

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The company attempted to implement a productivity monitoring system, which made early tracking efforts cumbersome and inconsistent. Managers had to manually input approved tasks while employees logged each activity and meeting, creating room for errors and incomplete data. When employees failed to log task changes correctly, an entire day’s tracking would be inaccurate.

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Business Operations managers spent hours checking in on teams and relying on intuition rather than measurable insights. As a result, Nadine still couldn’t demonstrate to the executive team that remote work maintained—or even improved—productivity.

The stakes were high. Without accurate data, Nadine risked misallocating resources, overburdening high-performing employees, and losing the company’s competitive edge. These decisions about hybrid and remote work policies were also pressing: competitors were returning to full-time office models, and the leadership team needed proof that remote teams were performing effectively.

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Nadine sought a solution that could provide automated, real-time visibility into employee activity across teams and locations. She also needed reliable insights to guide leadership decisions and ensure the team could work smarter, maintain performance, and thrive in a hybrid environment.

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After extensive research, Nadine found Insightful. The work intelligence platform “ticked all our boxes and more,” providing measurable, actionable data to track productivity, manage workflows, and support remote work effectively as Peach Payments continued to scale.

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THE SOLUTION

Peach Payments Proves Remote-First Workers Are More Productive with Insightful

After a smooth, “self-service” onboarding process, Nadine began by piloting Insightful within the operations team, focusing on employees whose productivity was hardest to measure remotely. The platform didn’t just deliver data—Nadine could immediately see which managers and teams were contributing the most effort to achieve their bottom-line goals.

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Insightful turned remote work from an ad-hoc arrangement into an intentional operating model. Now, Peach Payments managers were using a common definition of productive and unproductive work time, everyone had transparent workload dashboards, and remote-first teams that used to be hidden on performance dashboards were suddenly shining through as overachievers.

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Within a few weeks, the pilot’s success led to a wider Insightful rollout across operations, finance, risk and fraud, and IT—and eventually, even the executive team. 

For Nadine, the value isn’t about surveillance; it’s about visibility and empowerment for her remote-first rockstars. Managers now use Insightful’s workload analysis to make data-driven decisions that balance resources, address process bottlenecks, and prevent team burnout. The platform’s capacity planning tools also help allocate staff effectively and optimize operational workflows, ensuring the team scales efficiently while maintaining employee well-being. 

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With Insightful, Nadine and her team measure when employees are most productive, how time is spent across applications, and how activity levels vary between home and office environments.

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The platform’s automated productivity trend tracking lets them analyze historical patterns, spotting seasonal fluctuations or performance dips before they impact deliverables. With customizable productivity labels, managers define productivity for specific workflows, gaining real-time and historical insight into work effectiveness and accurately assessing team performance.

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Insightful’s cross-location productivity analysis and geolocation insights further enable Nadine to assess office utilization, verify remote work trends, and plan hybrid schedules more effectively. “The location tracking is incredible,” Nadine says. “It gives us a clear picture of where people are working from and how that correlates with productivity—something we never had visibility into before.”

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The data revealed that remote employees are, on average, more productive from home, which directly influenced company policy and led the company to reduce mandatory in-office days. 

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By consolidating multiple monitoring tools into Insightful’s unified dashboard, Nadine’s team saves hours of manual reporting while gaining a clear, comprehensive view of team capacity and performance trends. The platform’s AI-driven reporting and automatic activity categorization provide actionable insights that help forecast staffing needs, optimize resource allocation, and support long-term planning.

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Insightful is now the foundation for Peach Payments’ data-driven operations. Through the partnership, Nadine and her team deliver more impact with fewer resources, while enabling a collaborative remote-first culture that fuels growth and employee well-being.
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THE RESULTS

Peach Payments’ Remote-First Workers Boost Productivity by 22%

With Insightful, Peach Payments leverages real-time productivity data to scale operations while fostering a more engaged and productive hybrid workforce. Leaders use real-time insights to make data-driven decisions, positioning Peach Payments for sustained growth.

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• 40% business growth with a remote-first team
• 22% increase in remote team productivity

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Looking ahead, Peach Payments plans to increase their remote-first headcount by 5% next year to support new market launches. With Insightful, the company expects to continue to grow revenue and expand their presence without adding unnecessary operational complexity. 

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