Stratum Before Insightful
Stratum Benefits is a Financial Services Provider specializing in short-term health insurance products. Headquartered in Johannesburg, South Africa, their team consists of 124 employees.
Prior to the pandemic, all of Stratum’s team members were based in the office. During COVID, they were forced to switch to remote work, and many of their team members are still working remotely. As the pandemic continues to die down, they plan to carry on with a hybrid working model into the future.
When Stratum’s workforce went remote, they noticed fluctuations in productivity; productivity increased in some employees and dwindled in others. In order to better manage these changes, they needed greater visibility into what was happening and why, so they could adjust the way they approach and manage performance.
At the time, Stratum managed productivity by keeping manual records of items processed versus time worked. The daily quality assurance that was done on the departments and their activities assisted in identifying productivity pain points. An additional solution was used to check when employees logged in, how long they remained online, and their data usage.
What they needed was a more comprehensive solution that could track time and attendance, data usage, and provide productivity insights in one convenient solution.