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Performance Management

Focused on elevating team and individual performance, this category explores frameworks for setting clear goals, providing constructive feedback, and fostering an environment that encourages continuous improvement and achievement.

Performance Management
January 16, 2026

How to Set & Manage Core Hours in Hybrid Teams

A step-by-step guide to setting Core Hours for hybrid teams with tips, best practices, and Insightful’s data-driven approach.

Kendra Gaffin
Kendra Gaffin
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Performance Management
January 9, 2026

A Manager’s Guide to Outcome-Based Performance in Hybrid Work

A step-by-step guide to implementing outcome-based performance in hybrid work—featuring practical strategies and Insightful’s workforce intelligence.

Kendra Gaffin
Kendra Gaffin
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Performance Management
January 8, 2026

How to Spot & Stop Proximity Bias in Hybrid Work

A practical guide to tackling proximity bias in hybrid teams with structured policies and workforce intelligence from Insightful.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 10, 2025

Why “Shift Adherence” Means Nothing Without Visibility in BPO Workflows

Telephony adherence shows logins, not productivity. Learn how Insightful turns adherence into proof that strengthens SLAs, trust, and client relationships.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 9, 2025

The Data Layer Remote Teams Are Missing

Remote teams rely on chat and calendars, but those signals don’t prove progress. Learn how Insightful adds the missing data layer.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 7, 2025

5 Accountability Loops That Remote Teams Need (But Most Don’t Have)

Remote teams need more than check-ins to stay accountable. Learn five accountability loops that turn visibility into trust and better results.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 7, 2025

Why Remote Teams That Seem Productive Are Actually Burning Out

Burnout often hides behind busy metrics. This blog shows how visibility tools reveal hidden strain and help teams sustain real productivity.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 6, 2025

Why You Can’t Coach Remote Teams Like Office Teams—And What Actually Works

Remote teams need more than after-the-fact feedback. This blog shows how real-time visibility transforms coaching into action that prevents burnout and missed SLAs.

Kendra Gaffin
Kendra Gaffin
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