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Performance Management

Focused on elevating team and individual performance, this category explores frameworks for setting clear goals, providing constructive feedback, and fostering an environment that encourages continuous improvement and achievement.

Performance Management
October 10, 2025

Why “Shift Adherence” Means Nothing Without Visibility in BPO Workflows

Telephony adherence shows logins, not productivity. Learn how Insightful turns adherence into proof that strengthens SLAs, trust, and client relationships.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 9, 2025

The Data Layer Remote Teams Are Missing

Remote teams rely on chat and calendars, but those signals don’t prove progress. Learn how Insightful adds the missing data layer.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 7, 2025

5 Accountability Loops That Remote Teams Need (But Most Don’t Have)

Remote teams need more than check-ins to stay accountable. Learn five accountability loops that turn visibility into trust and better results.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 7, 2025

Why Remote Teams That Seem Productive Are Actually Burning Out

Burnout often hides behind busy metrics. This blog shows how visibility tools reveal hidden strain and help teams sustain real productivity.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 6, 2025

Why You Can’t Coach Remote Teams Like Office Teams—And What Actually Works

Remote teams need more than after-the-fact feedback. This blog shows how real-time visibility transforms coaching into action that prevents burnout and missed SLAs.

Kendra Gaffin
Kendra Gaffin
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Performance Management
October 3, 2025

From Invisible to Engaged: Managing Global IT in Hybrid Work

Hybrid IT teams risk disengagement without visibility. This blog shows how managers use structure, tools, and accountability to keep them engaged.

Kendra Gaffin
Kendra Gaffin
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Performance Management
September 30, 2025

Hybrid IT Teams Keep Missing Sprints—Here’s How to Break the Cycle

Hybrid IT teams keep slipping on sprint goals. This article shows how visibility tools reveal blockers, protect focus time, and restore delivery momentum.

Kendra Gaffin
Kendra Gaffin
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Performance Management
September 28, 2025

California Startups Are Burning Out Their Remote Teams—Here’s How to Fix It

Burnout threatens California startups. This blog shows how fair workloads and workforce visibility protect retention and growth.

Kendra Gaffin
Kendra Gaffin
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