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Kendra Gaffin

Business ManagementScaling Annotation Without Losing Accuracy: A QA Playbook
October 3, 2025

Scaling Annotation Without Losing Accuracy: A QA Playbook

Scaling annotation teams often leads to errors. This blog shows how proactive QA and monitoring tools keep labeling quality consistent at scale.

Kendra Gaffin
Kendra Gaffin
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Performance ManagementFrom Invisible to Engaged: Managing Global IT in Hybrid Work
October 3, 2025

From Invisible to Engaged: Managing Global IT in Hybrid Work

Hybrid IT teams risk disengagement without visibility. This blog shows how managers use structure, tools, and accountability to keep them engaged.

Kendra Gaffin
Kendra Gaffin
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Performance ManagementWhy “Shift Adherence” Means Nothing Without Visibility in BPO Workflows
October 10, 2025

Why “Shift Adherence” Means Nothing Without Visibility in BPO Workflows

Telephony adherence shows logins, not productivity. Learn how Insightful turns adherence into proof that strengthens SLAs, trust, and client relationships.

Kendra Gaffin
Kendra Gaffin
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Remote Work ManagementHow Engineering Leaders Balance Autonomy & Output in Remote-First Teams
October 10, 2025

How Engineering Leaders Balance Autonomy & Output in Remote-First Teams

Remote engineering teams often struggle to balance autonomy with accountability. This article shows how Insightful helps leaders restore visibility and keep delivery on track.

Kendra Gaffin
Kendra Gaffin
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Performance ManagementThe Data Layer Remote Teams Are Missing
October 9, 2025

The Data Layer Remote Teams Are Missing

Remote teams rely on chat and calendars, but those signals don’t prove progress. Learn how Insightful adds the missing data layer.

Kendra Gaffin
Kendra Gaffin
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Business ManagementThe Hidden Visibility Gaps That Cost Banks Millions in Contractor Oversight
October 9, 2025

The Hidden Visibility Gaps That Cost Banks Millions in Contractor Oversight

Contractor oversight gaps drain millions in wasted spend. This article shows how Insightful helps organizations gain proof of work, protect compliance, and cut hidden costs.

Kendra Gaffin
Kendra Gaffin
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Process Optimization8 Ways Remote Project Managers Lose Client Trust Without Activity Insights
October 8, 2025

8 Ways Remote Project Managers Lose Client Trust Without Activity Insights

Timesheets and tickets don’t prove real work. This blog shows remote project managers how activity insights rebuild client trust and keep delivery credible.

Kendra Gaffin
Kendra Gaffin
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Performance Management5 Accountability Loops That Remote Teams Need (But Most Don’t Have)
October 7, 2025

5 Accountability Loops That Remote Teams Need (But Most Don’t Have)

Remote teams need more than check-ins to stay accountable. Learn five accountability loops that turn visibility into trust and better results.

Kendra Gaffin
Kendra Gaffin
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