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Kendra Gaffin

Text LinkAI Agents in Healthcare: A Roadmap for Distributed Telehealth Admin Teams
October 20, 2026

AI Agents in Healthcare: A Roadmap for Distributed Telehealth Admin Teams

AI agents in healthcare work best on measured admin work. A step-by-step roadmap for telehealth teams that keeps patient data safe and people in charge.

Kendra Gaffin
Kendra Gaffin
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Text LinkAI in Procurement: Why the Purchase Order Is Where to Start
October 14, 2026

AI in Procurement: Why the Purchase Order Is Where to Start

AI in procurement pays off first in the purchase order process. See what to automate, what to measure, and where people stay in control.

Kendra Gaffin
Kendra Gaffin
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Text LinkAI in Banking: Why Operations Teams Should Start With KYC
October 5, 2026

AI in Banking: Why Operations Teams Should Start With KYC

AI in banking pays off first in KYC. See why operations teams should start there, what to measure, and where compliance staff keep control.

Kendra Gaffin
Kendra Gaffin
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Text LinkRevenue Per Employee: Why Headcount Stopped Being the Growth Lever
October 1, 2026

Revenue Per Employee: Why Headcount Stopped Being the Growth Lever

Why scaling revenue no longer means scaling headcount, how to measure output per person credibly, and what BPO margins look like when you do.

Kendra Gaffin
Kendra Gaffin
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Text LinkIT Cost Optimization for Banks: Run-vs-Change and the Tools Nobody Uses
September 18, 2026

IT Cost Optimization for Banks: Run-vs-Change and the Tools Nobody Uses

See where IT run cost leaks before you transform. Use real tool-usage data to shift the run-vs-change ratio and retire redundant licenses.

Kendra Gaffin
Kendra Gaffin
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Text LinkProcurement Cost Reduction in Banking: Vendor Rationalization Backed by Usage Data
September 17, 2026

Procurement Cost Reduction in Banking: Vendor Rationalization Backed by Usage Data

Cut vendor and license spend using evidence of what is actually used, not just what's contracted. A practical rationalization approach for banks.

Kendra Gaffin
Kendra Gaffin
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Text LinkWorkflow Management Software: What It Does, What It Can’t Tell You, and How to Choose
September 13, 2026

Workflow Management Software: What It Does, What It Can’t Tell You, and How to Choose

What workflow management software does, the categories buyers confuse, and the questions separating a tool that runs work from one that shows how it ran.

Kendra Gaffin
Kendra Gaffin
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Text LinkProcess Mapping: How to Map a Process People Actually Follow
September 13, 2026

Process Mapping: How to Map a Process People Actually Follow

How to map a business process, the techniques that work, and why most process maps describe the workflow people should follow rather than the real one.

Kendra Gaffin
Kendra Gaffin
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