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Kendra Gaffin

Business ManagementScaling Annotation Without Losing Accuracy: A QA Playbook
October 3, 2025

Scaling Annotation Without Losing Accuracy: A QA Playbook

Scaling annotation teams often leads to errors. This blog shows how proactive QA and monitoring tools keep labeling quality consistent at scale.

Kendra Gaffin
Kendra Gaffin
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Performance ManagementFrom Invisible to Engaged: Managing Global IT in Hybrid Work
October 3, 2025

From Invisible to Engaged: Managing Global IT in Hybrid Work

Hybrid IT teams risk disengagement without visibility. This blog shows how managers use structure, tools, and accountability to keep them engaged.

Kendra Gaffin
Kendra Gaffin
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Performance ManagementWhy You Can’t Coach Remote Teams Like Office Team—And What Actually Works
October 6, 2025

Why You Can’t Coach Remote Teams Like Office Team—And What Actually Works

Remote teams need more than after-the-fact feedback. This blog shows how real-time visibility transforms coaching into action that prevents burnout and missed SLAs.

Kendra Gaffin
Kendra Gaffin
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Business ManagementWhy Hybrid Work Looks Better on Paper Than in Practice
October 6, 2025

Why Hybrid Work Looks Better on Paper Than in Practice

Hybrid looks ideal in theory but fails without structure. This blog explains why policies drift and how visibility makes hybrid work in practice.

Kendra Gaffin
Kendra Gaffin
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Business Management7 Things Remote BPO Teams Get Wrong About Meeting SLAs
September 30, 2025

7 Things Remote BPO Teams Get Wrong About Meeting SLAs

Many remote BPO teams miss SLAs due to flawed accountability practices. This blog highlights 7 mistakes and how to correct them with verifiable data.

Kendra Gaffin
Kendra Gaffin
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Performance ManagementHybrid IT Teams Keep Missing Sprints—Here’s How to Break the Cycle
September 30, 2025

Hybrid IT Teams Keep Missing Sprints—Here’s How to Break the Cycle

Hybrid IT teams keep slipping on sprint goals. This article shows how visibility tools reveal blockers, protect focus time, and restore delivery momentum.

Kendra Gaffin
Kendra Gaffin
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Business ManagementWhy Jira Isn’t Enough: How Tech Consultants Can Prove Real Output
September 30, 2025

Why Jira Isn’t Enough: How Tech Consultants Can Prove Real Output

Jira shows ticket flow, but not the work behind it. This blog explains how consultants can use activity data to prove real output and coach effectively.

Kendra Gaffin
Kendra Gaffin
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Performance ManagementCalifornia Startups Are Burning Out Their Remote Teams—Here’s How to Fix It
September 28, 2025

California Startups Are Burning Out Their Remote Teams—Here’s How to Fix It

Burnout threatens California startups. This blog shows how fair workloads and workforce visibility protect retention and growth.

Kendra Gaffin
Kendra Gaffin
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