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All Posts BY

Kendra Gaffin

Performance ManagementWhy Companies Are Losing Their Workforce’s Motivation
March 31, 2025

Why Companies Are Losing Their Workforce’s Motivation

Explore why employee engagement is in crisis and learn proven strategies for measuring employee engagement, rebuilding motivation, improving productivity, and driving business success.

Kendra Gaffin
Kendra Gaffin
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Process OptimizationHandling Sensitive Data in Call Centers: Meeting Compliance Without Overloading Agents
March 31, 2025

Handling Sensitive Data in Call Centers: Meeting Compliance Without Overloading Agents

Managing call center compliance doesn’t have to be overwhelming. Learn practical strategies to streamline workflows, reduce errors, and protect sensitive data. Find out how contact center analytics solutions can help.

Kendra Gaffin
Kendra Gaffin
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TechnologyHow Technology Drives Retention: Leveraging Tools to Keep Top Talent
March 28, 2025

How Technology Drives Retention: Leveraging Tools to Keep Top Talent

Turnover is costly, but technology can help. Learn how tools like remote working from home software empower leaders to improve retention through actionable insights.

Kendra Gaffin
Kendra Gaffin
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Performance ManagementCoping Isn’t Enough: 44% of Employees Consider Leaving Due to Workplace Stress
March 28, 2025

Coping Isn’t Enough: 44% of Employees Consider Leaving Due to Workplace Stress

Stress is pushing nearly half of employees toward the exit. Meditation and exercise aren’t enough—real change starts with fixing workplace conditions. Find out how flexibility, workload balance, and engagement tracking can transform employee well-being.

Kendra Gaffin
Kendra Gaffin
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Process OptimizationLead the Future of Work with Smarter Talent Planning
March 27, 2025

Lead the Future of Work with Smarter Talent Planning

Explore how work from home monitoring tools can help you optimize productivity, foster engagement, and prepare your workforce for the future. Learn actionable strategies to adapt to AI advancements, evolving expectations, and dynamic work environments.

Kendra Gaffin
Kendra Gaffin
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Productivity and Efficiency Improvements6 Tips for Overcoming Outsourced Call Center Challenges
March 27, 2025

6 Tips for Overcoming Outsourced Call Center Challenges

Outsourced call centers add complexity. Learn how modern contact center quality assurance software help you regain control, balance workloads, and support your teams.

Kendra Gaffin
Kendra Gaffin
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Process Optimization4 Ways Workforce Analytics Improves Workload Distribution
March 26, 2025

4 Ways Workforce Analytics Improves Workload Distribution

Workforce analytics with real time tracking helps managers prevent burnout, balance workloads, and boost team productivity—without the guesswork.

Kendra Gaffin
Kendra Gaffin
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Performance ManagementToxic Leadership Drives 61% of Employees to Stress—How to Lead More Effectively
March 25, 2025

Toxic Leadership Drives 61% of Employees to Stress—How to Lead More Effectively

Toxic leadership leads to stress, disengagement, and burnout. Discover leadership strategies and tools to create a healthier, high-performing team. Find out how Insightful time tracking and workforce analytics can help!

Kendra Gaffin
Kendra Gaffin
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