Improving Operational Efficiency in the Medical & Pharmaceutical Industries with Monitoring Software

In the business of saving lives, every minute counts. 

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That’s why the medical industry relies on robust workforce optimization solutions to keep track of nurses, doctors, and other healthcare professionals.

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Keeping a finger on the pulse of healthcare employee productivity is critical for improving infrastructure, delivering the best service possible to patients, and scheduling worker shifts.

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In this article, we’ll cover how the medical industry leverages employee monitoring software to improve their day-to-day work operations.

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User Activity Monitoring

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One of the most effective ways the medical industry can harness a monitoring tool for work from home to improve operations and enhance remote employee management is to track user activity. 

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Regardless of whether it’s a hospital, private practice, or pharmacy - monitoring individual attendance and productivity can be challenging. With user activity monitoring software, you can encourage employees to register when they clock in for a shift and when it ends. 

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Furthermore, you can gain detailed productivity insights by tracking their time data throughout each shift.

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Here are some of the benefits of using remote employee monitoring software to monitor attendance and activity levels:

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Full visibility - Get a complete picture of who’s working and when, so you can avoid the common issues of overstaffing or understaffing when you assign shifts.

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Automated timesheets - From the moment an employee clocks in, the clock will start ticking, using automatic time tracking to measure every minute and hour worked. 

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Real-time adjustments - With Insightful, you can be proactive and respond to events on the front foot. If an employee doesn’t clock in on time, for example, you can prepare a contingency and put it into place before your service starts to suffer.

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Streamlined Admin

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Administrative work is a significant part of many companies within the medical industry. It’s the nuts and bolts of the organization in many cases and keeps everything running smoothly even in the face of rapidly-changing situations and circumstances.

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For a hospital to function optimally, behind-the-scenes systems and workflows have to function efficiently around the clock. 

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Remote screen monitoring software Insightful offers an array of features to help healthcare workers reduce their administrative workload and streamline processes and workflows:

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Complete transparency - To know whether your processes and systems work as well as they could, you need to be able to see every cog in the company wheel. With Insightful, you’ll have a dashboard overview of all your teams’ projects and workflows so you can accurately diagnose issues and make real-time improvements.

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More active work time - Having recently been recognized by Forbes as the best employee monitoring solution for privacy and transparency in 2022, Insightful is in pole position to provide healthcare providers with greater accountability in their work. On average, employees are 10% more active in their roles when they use Insightful - likely because they can see their own productivity reports and work to make positive changes.

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Improve operational efficiency - Companies note an average 24% increase in operational efficiency when using Insightful. When you can see all your processes and workflows, it becomes easy to identify bottlenecks that stifle productivity and inhibit effective operational functionality.

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Sensitive Data Protection

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Patient data forms a significant part of the medical industry, and protecting patient confidentiality is of paramount importance. All it takes is a single data breach and a leak of patient information to jeopardize your practice and invite widespread criticism.

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Insightful not only helps you manage the moving parts within your organization, but it also helps you store and protect your critical data. 

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Here’s how you can protect sensitive data with Insightful:

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Suspicion alerts - The scariest part about protecting sensitive data is not knowing when your systems have been infiltrated, which leaves you defenseless to prevent leaks. With Insightful, you can protect your data against breaches with on-demand security support and timely security alerts that notify you of suspicious activity.

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Robust security measures - Sensitive data protection from Insightful goes beyond simply letting you know that there’s a potential security breach with robust security measures, including dual data encryption, HIPAA compliance, and twice-hourly data backups.

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Full data access control - With full data access control, which applies to both cloud-based and on-premise solutions, you have the final say on who can access important data within your company.

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Employee Monitoring Software in Action: Vitality Medical

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To give you an idea of how employee productivity management software can benefit your organization, it’s helpful to see how it has helped another in a similar position. 

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Vitality Medical, a company that sells medical supplies to more than 2.5 million customers, encountered novel challenges with the shift to a virtual work environment, which is why they opted to implement Insightful to help with day-to-day operations.

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One of the main reasons the company was drawn to Insightful is for its employee login feature, which allows both team leader and team member to access productivity reports and view time data. 

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This level of transparency can create greater accountability, and in the Vitality Medical team’s case, this is exactly what happened. It also opened the doors to important discussions surrounding productivity as a result of hours worked, so that everyone is clear on what is expected of them and what they can do to contribute to the best of their ability.

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Here are some other features of Insightful’s best remote monitoring software that your company could benefit from:

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•  Regular screenshots - With Insightful, you can set up regular screenshots for monitoring employees in the workplace to ensure an hour spent is, in fact, an hour worked. In Vitality Medical’s case, the option to disable screenshots was helpful since they work with sensitive data.
  
  
• App usage tracking - By tracking how often employees use various apps while at work, you can define productivity in the workplace based on what they spend most of their time on. Vitality Medical used this feature to monitor various teams and their activities.
  
  
• Analytics reports - Insightful generates reports based on individual employee time data, which can help you evaluate performance and find ways to improve. Vitality Medical was able to use these reports to identify outliers and call meetings to discuss performance.

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