Workpuls Teramind ActivTrak Hubstaff DeskTime Time Doctor RescueTime Kickidler Veriato Work Examiner
Price $6/user/month $6/user/month $7.20/user/month $7/user/month $7/user/month $9.99/user/month $6/user/month $9.99/user/month $150/licence/year $60/licence (lifetime)
Free trial 7 days 7 days No 14 days 14 days 14 days 30 days 7 days Yes 30 days
Ease of use Very easy Difficult Very easy Easy Easy Very easy Very easy Very easy Very difficult Easy
Unlimited (tracker working 24/7)
Fixed (defined working hours)
Automatic (when computer is connected to a specified network)
Manual (start/stop)
Project based (track time only on projects)
Stealth mode
App and website usage
Real-time monitoring
Offline time tracking
Activity levels
Remote desktop control
Website/activity blocking
Screenshots on demand
Screen recording
Productivity trends
Websites and apps labeling
Category labeling
Productivity alerts
User behavior analytics
Data loss prevention
Advanced file and web monitoring
Productivity reports
Team reports
Email reports
Access management
Mac desktop app
Windows desktop app
Linux desktop app
Mobile app iOS, Android iOS, Android iOS, Android iOS, Android iOS, Android Android
Browser extension Chrome Chrome Chrome
Other Citrix, VMware Chrome OS
Support Phone, email, online Phone, email, online Phone, email, online Email, online Phone, email, online, in-person Online Phone, email, online Email, online, Viber, Whatsapp Phone, email, online, support ticket Phone, email, online
Knowledge base
Video tutorials
Integrations comming soon
Deployment cloud, on-premise cloud, on-premise, AWS, Azure cloud cloud cloud cloud cloud on-premise cloud, on-premise on-premise
Kronos Humanity Timeclockplus Tsheets Wheniwork Deputy Replicon Jibble EbilityTimeTracker OnTheClock BeeBole
Price(per month)Available upon requestFrom $2 per userAvailable upon requestFrom $6.40 per user+$16Free for up to 75 usersFrom $2.50 per userBasic plan:$30 for 5 users+$5 per additional userFrom $1.50 per employeeFrom $4 per user+$8From $2.20 per user$5.99 per user per month
Free trial30 days14 daysYes14 days14 days14 days30 days30 days,no credit card required
Ease of useDifficultEasyDifficultVery easyEasyEasyDifficultVery easyEasyEasyEasy
Timecard management
Shift Trading
Break time management
Real-time tracking
PTO Management
Client billing
GPS tracking
Clock out reminders
Manual time
Web app
Mobile app
Time clock device
Time clock kiosk
Facial recognition
Fingerprint scanning
Group punch-in
Visual reports
Email reports
Time rounding
Manager approvals
Add time for others
Android app
iOS app
Mac desktop app
Windows desktop app
Linux desktop app
SupportPhone and onlinePhone and onlinePhone,chat and onlinePhone and chatEmail and onlineChat and phonePhone,email,chat and onlinePhone and onlinePhone,email,chat and onlinePhone and onlineOnline chat and video support in English,French,and Spanish
Knowledge base
Video tutorials
Community forum
Workpuls Hubstaff Toggl TimeDoctor Harvest TimeCamp Timely Everhour Tick TMetric
Price (per month) $6 per user $5.83 per user $9 per user $9.99 per user $10.80 per user $5.25 per user $99 for 5 users $7 per user $19 for 10 projects $5 per user
Free trial 7 days 14 days 30 days 14 days 30 days Yes 14 days 14 days 30 days 30 days
Ease of use Very easy Difficult Difficult Very easy Easy Very easy Easy Difficult Very easy Difficult
Start/stop buttons
Automatic time mapping
App and website usage
Activity levels coming soon
Real-time tracking
Project adding
Project templates
Project status
Task assignment
Task priorities
Budgeting coming soon
Mark billable/non-billable hours
Payroll calculation
Idle time reminders
Deadline alerts coming soon
Budget alerts coming soon
Client login
Productivity analysis
Email reports coming soon
Mac desktop app
Windows desktop app
Linux desktop app coming soon
iOS app Beta
Android app
Browser extension Chrome Chrome, Firefox Chrome Chrome Chrome, Firefox Chrome Chrome, Firefox, Opera, Edge
Support Phone and online Email and online Email and online Online Online, email and phone Email, online and support ticket Email and chat Email and chat Email Chat
Knowledge base
Video tutorials
Integrations coming soon
On-premise hosting

Steering the course of business process outsourcing (BPO) companies is no mean feat. 

Amidst intensifying competition and shifting market dynamics, BPOs grapple with a multitude of hurdles to manage their workforce effectively.

In this blog post, we'll uncover the most pressing workforce management challenges that BPO companies face and examine how a remote work time tracker can tackle these issues, ultimately propelling productivity and performance to new heights.

Boosting BPO Success with Employee Monitoring Tools

In the fast-paced world of BPO companies, maximizing productivity, minimizing absenteeism, mitigating security risks, streamlining time management, and bridging communication gaps are essential to success. 

Fortunately, employee monitoring software provides a solution to these challenges, enabling managers to monitor employee activity, pinpoint inefficiencies, and make data-driven decisions to boost productivity, profitability, and employee satisfaction. 

Let’s explore the top five challenges faced by BPO companies and how employee monitoring tools can help overcome them.

Challenge #1: Turbocharging Productivity

One of the most critical challenges for BPO companies is low productivity. Achieving high efficiency is indispensable for meeting service level agreements, and any dip in productivity can lead to delays, disgruntled clients, and lost business opportunities.

Diminished productivity inflates service costs, directly impacting profitability. Gallup's eye-opening survey revealed that disengaged employees cause a 34% decline in profitability, 17% lower productivity, and 41% increased absenteeism.

Given these staggering impacts, it's no wonder that BPO companies prioritize productivity enhancement.

How employee monitoring tools can help: 

By meticulously tracking employees' activities, employee monitoring software ensures they remain laser-focused on assigned tasks. Managers can evaluate performance in real-time, pinpoint productivity shortfalls, and swiftly initiate measures to boost efficiency. Additionally, recognizing and rewarding top performers can further elevate overall productivity.

Challenge #2: Curbing Employee Absenteeism

Employee absenteeism can leave a lasting dent in a BPO company's productivity and profitability. The Society for Human Resource Management discloses that the average employee absenteeism rate stands at 2.5% per day, translating to 9.5 days per year, resulting in substantial productivity losses.

How employee monitoring tools can help: 

By closely monitoring attendance, employee monitoring software empowers BPO companies to identify absenteeism trends and address them accordingly. Managers can also pinpoint employees struggling with attendance, offering support and resources to help them surmount their challenges. Furthermore, monitoring software can help establish a transparent and equitable system for managing leaves and time off, contributing to reduced absenteeism.

Challenge #3: Safeguarding Against Security Risks

Handling sensitive customer data exposes BPO companies to data breaches and other security risks. IBM's alarming report indicates that the average cost of a data breach is $3.86 million, making security risk management crucial for BPO companies.

How employee monitoring tools can help: 

Employee monitoring software enables companies to scrutinize activity and identify potential security threats. Managers receive timely alerts for suspicious activity or potential breaches, allowing for rapid corrective action. Moreover, monitoring tools help ensure employees adhere to security protocols and guidelines, diminishing the risk of breaches. Employee training and awareness programs can be tailored based on monitoring data, further fortifying the company's security posture.

Challenge #4: Streamlining Time Management

Mastering time management is a crucial aspect of BPO companies' success. The McKinsey Global Institute reports that employees squander an average of 28% of their workweek on email. Such distractions can lead to lost focus and dwindling efficiency.

How employee monitoring tools can help: 

By identifying time-consuming activities like excessive email use or social media browsing, employee monitoring software highlights areas where employees may need extra training or support. Implementing time-tracking systems can also ensure accurate time recording and efficient work habits. 

Managers can leverage data-driven insights to establish best practices and devise customized time management strategies for individual employees or teams.

Challenge #5: Bridging Communication Gaps

Thriving BPO companies rely heavily on effective communication. However, communication breakdowns can lead to delays, misunderstandings, and productivity losses. According to the Holmes Report, companies with effective communication practices boast a 50% lower employee turnover rate than those with subpar practices.

How employee monitoring tools can help: 

By monitoring communication channels, managers can identify and resolve potential communication breakdowns. Employee monitoring tools also offer valuable insights into communication patterns, enabling managers to pinpoint areas for improvement and implement necessary changes. This includes fostering a culture of open communication, providing training on effective communication techniques, and leveraging technology to streamline communication across teams.

What’s more, monitoring tools can help identify communication bottlenecks, enabling managers to restructure workflows or provide additional resources to prevent further breakdowns. By facilitating collaboration, employee monitoring tools can help BPO companies create a more cohesive and efficient work environment.

The Winning Edge for BPO Workforce Management

Insightful’s computer monitoring software for business process outsourcing companies offers invaluable insights into employee activities, allowing for targeted improvements and swift corrective action. 

By implementing employee monitoring software, BPO companies can solve the problem of how to monitor employees computer activity while enhancing productivity, reducing absenteeism, mitigating security risks, improving time management, and strengthening communication practices.

With our employee monitoring software, BPO companies can elevate their overall business performance and thrive in today's competitive business landscape.

So why wait? Embrace the power of Insightful and unlock the full potential of your BPO workforce today!

We’ve reserved a 7-day free trial for you….

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