The Drive Behind Innovation & Customer Success: Insightful Welcomes Jack Zimnavoda

I joined , because I immediately saw how valuable its solutions are to organizations regardless of their size or industry, but also because I was eager for the opportunity to work with Ivan, the CEO, whose energy and vision was so apparent even from the very beginning of the process. Furthermore, I saw a chance to challenge myself and work with an application that is not limited to any particular industry, and in that way branch out into less of a narrow niche.

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There is still a stigma when it comes to this kind of platform, but ultimately - every employer should have the right, the responsibility, and the tools to help their teams become as efficient, energized and productive as possible, and they can use Insightful to help them in that cause. 

Being a people manager is hard, it takes a lot of effort, and sometimes people are thrown into managerial roles without adequate training. If we can help managers gain visibility into their teams' processes, workload balance, and productivity, then I think those managers have an immediate advantage. 

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Many companies today are actively trying to build customer-centric organizations, and the Customer Success organization is at the heart of that focus. We have a unique opportunity because not only do we sit in the middle of several internal organizations such as Product, Sales, and Support - but we also have immediate insight into the challenges that our customers face. Because of that position between internal teams and our customers, we are really well positioned to act as advocates for our customers. We help to tie all the functions together, enabling us to put the customer first, and deliver results that are impactful to them. 

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Even though I have only been a part of the team for a few weeks, I have had an amazing experience. I have never experienced a more welcoming environment, personally. Everybody is so engaged about new ideas and talks openly about what could be improved - and that is not just true of my team. I have seen it from the Executive team all the way to the various teams that we work alongside. 

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There is so much to be excited about at Insightful, and for the Customer Success team specifically! I am really looking forward to helping to scale our operations so that we can create even more value for those clients whom we have formed relationships with, and be able to engage with those we haven’t yet had the opportunity to know on a deeper level. I know that I have joined a team that is committed to delivering value to all of our customers, and I am excited about having the chance to work with such talented team members who all value open communication, transparency and driving results for our organization and for our customers.