Workpuls Teramind ActivTrak Hubstaff DeskTime Time Doctor RescueTime Kickidler Veriato Work Examiner
Price $6/user/month $6/user/month $7.20/user/month $7/user/month $7/user/month $9.99/user/month $6/user/month $9.99/user/month $150/licence/year $60/licence (lifetime)
Free trial 7 days 7 days No 14 days 14 days 14 days 30 days 7 days Yes 30 days
Ease of use Very easy Difficult Very easy Easy Easy Very easy Very easy Very easy Very difficult Easy
Unlimited (tracker working 24/7)
Fixed (defined working hours)
Automatic (when computer is connected to a specified network)
Manual (start/stop)
Project based (track time only on projects)
Stealth mode
App and website usage
Real-time monitoring
Offline time tracking
Activity levels
Remote desktop control
Website/activity blocking
Screenshots on demand
Screen recording
Productivity trends
Websites and apps labeling
Category labeling
Productivity alerts
User behavior analytics
Data loss prevention
Advanced file and web monitoring
Productivity reports
Team reports
Email reports
Access management
Mac desktop app
Windows desktop app
Linux desktop app
Mobile app iOS, Android iOS, Android iOS, Android iOS, Android iOS, Android Android
Browser extension Chrome Chrome Chrome
Other Citrix, VMware Chrome OS
Support Phone, email, online Phone, email, online Phone, email, online Email, online Phone, email, online, in-person Online Phone, email, online Email, online, Viber, Whatsapp Phone, email, online, support ticket Phone, email, online
Knowledge base
Video tutorials
Integrations comming soon
Deployment cloud, on-premise cloud, on-premise, AWS, Azure cloud cloud cloud cloud cloud on-premise cloud, on-premise on-premise
Kronos Humanity Timeclockplus Tsheets Wheniwork Deputy Replicon Jibble EbilityTimeTracker OnTheClock BeeBole
Price(per month)Available upon requestFrom $2 per userAvailable upon requestFrom $6.40 per user+$16Free for up to 75 usersFrom $2.50 per userBasic plan:$30 for 5 users+$5 per additional userFrom $1.50 per employeeFrom $4 per user+$8From $2.20 per user$5.99 per user per month
Free trial30 days14 daysYes14 days14 days14 days30 days30 days,no credit card required
Ease of useDifficultEasyDifficultVery easyEasyEasyDifficultVery easyEasyEasyEasy
Timecard management
Shift Trading
Break time management
Real-time tracking
PTO Management
Client billing
GPS tracking
Clock out reminders
Manual time
Web app
Mobile app
Time clock device
Time clock kiosk
Facial recognition
Fingerprint scanning
Group punch-in
Visual reports
Email reports
Time rounding
Manager approvals
Add time for others
Android app
iOS app
Mac desktop app
Windows desktop app
Linux desktop app
SupportPhone and onlinePhone and onlinePhone,chat and onlinePhone and chatEmail and onlineChat and phonePhone,email,chat and onlinePhone and onlinePhone,email,chat and onlinePhone and onlineOnline chat and video support in English,French,and Spanish
Knowledge base
Video tutorials
Community forum
Workpuls Hubstaff Toggl TimeDoctor Harvest TimeCamp Timely Everhour Tick TMetric
Price (per month) $6 per user $5.83 per user $9 per user $9.99 per user $10.80 per user $5.25 per user $99 for 5 users $7 per user $19 for 10 projects $5 per user
Free trial 7 days 14 days 30 days 14 days 30 days Yes 14 days 14 days 30 days 30 days
Ease of use Very easy Difficult Difficult Very easy Easy Very easy Easy Difficult Very easy Difficult
Start/stop buttons
Automatic time mapping
App and website usage
Activity levels coming soon
Real-time tracking
Project adding
Project templates
Project status
Task assignment
Task priorities
Budgeting coming soon
Mark billable/non-billable hours
Payroll calculation
Idle time reminders
Deadline alerts coming soon
Budget alerts coming soon
Client login
Productivity analysis
Email reports coming soon
Mac desktop app
Windows desktop app
Linux desktop app coming soon
iOS app Beta
Android app
Browser extension Chrome Chrome, Firefox Chrome Chrome Chrome, Firefox Chrome Chrome, Firefox, Opera, Edge
Support Phone and online Email and online Email and online Online Online, email and phone Email, online and support ticket Email and chat Email and chat Email Chat
Knowledge base
Video tutorials
Integrations coming soon
On-premise hosting

For BPO teams, having access to the right data and tools is crucial to their day-to-day operations.

One of the best ways to enable secure access to data affordably is to invest in a virtual desktop system that allows remote access. Remote BPO teams can use any of the applications set up on the virtual desktop and do so from their mobile device, tablet, or laptop.

Supporting your BPO team through virtual desktop access could be the best way to promote productivity in a remote work environment. Use this guide to set up your BPO virtual desktop and reap the benefits today.

Select a Virtual Desktop Provider

Your first task upon deciding to implement a virtual desktop system is to find the right provider. There are various factors to consider when considering virtual desktop providers, which can include the following:

  • Hardware - Before starting your search for a virtual desktop provider, you need to ascertain the hardware needs of your remote BPO team. Specifically, find out what the easiest ways for your team to access the virtual desktop system would be. This could be laptops, desktop computers, or even tablets.

  • Budget - Virtual desktop providers come with various pricing plans, so it’s worth establishing a budget from the outset to avoid overpaying. As a long-term investment, a few extra dollars a month can add up, so make sure you’re getting the right ROI with respect to what you’re looking for.

  • Features - To evaluate the ROI of a particular virtual desktop provider, you need to assess the features it offers. For example, some options are compatible with certain OS (operating systems) and apps. If you currently rely on the Microsoft 365 suite for day-to-day work operations, the Azure Virtual Desktop would ensure you stay within Microsoft’s ecosystem.

Configure your Virtual Desktop

Once you’ve picked out a virtual desktop provider based on your criteria, it’s time to configure it to work for your BPO team.

With any virtual desktop, you’ll want to set it up to reflect the way your team works. This could mean installing apps that you want your team to have regular access to, tinkering with security settings to safeguard important data, and setting up user accounts for each team member.

After carrying out the initial setup, it can be a good idea to run a test with a few BPO team members to iron out any potential issues before rolling it out to the entire team.

Any issues you do encounter, you can take up with the virtual desktop provider and aim to resolve ahead of introducing it to the team permanently.

Educate your BPO Team

When you’re happy with your virtual desktop setup, it’s important to think about how you want your BPO team to interact with it. You should provide your remote BPO workers with ongoing support to help them get to grips with this new way of working.

Bringing your BPO team members up to speed with this new system is paramount to making it a cost-effective decision and effectively increasing productivity levels.  

Soon after implementing the virtual desktop, you could run a training seminar where you walk your team through the main features over video. At the end of the session, you could open the floor to questions to make sure you address any doubts or concerns team members may have.

After several weeks or months of using your BPO virtual desktop, check in with the team and make sure everything is running as intended. If you introduce any additional apps, you can provide further training resources to streamline integration.

Best Tools to Support Your Virtual Desktop

To boost the functionality of your BPO virtual desktop and ensure everything runs smoothly, there are several BPO management software solutions you could consider.

Employee Monitoring

One of the best employee performance tracker tools you can add to supplement your virtual desktop usage is an employee monitoring solution.

If you’ve wondered how to monitor activity on a computer, a windows user activity monitoring like Insightful can help. You can use it to track individual productivity levels both before and after the implementation of any virtual desktop system. This will help you reinforce or challenge your beliefs about whether the virtual desktop introduction has been a success.

If the work time logger data shows that productivity levels are in decline, then you know that it’s time to step in and see how you can make the most of the virtual desktop and help your BPO team use it effectively.

You can also use mac employee monitoring Insightful to infer which apps you installed are being used frequently, and which are largely ignored. This information can help you make judgment decisions on which apps provide the best ROI for your BPO team.

When you pay for computer monitoring software you can bypass any potential time theft issues and the cost of employee monitoring software will seem like a necessary expense. 

Project Management

Project management solutions can be the glue that holds a remote team together. The right platform helps team members coordinate, communicate, and collaborate on tasks and projects.

If you want your virtual desktop system to be a success, you need to ensure your team members can effectively stay in touch and work together. With a project management solution, you can connect the work your BPO team performs regularly with the apps installed in your virtual desktop.

Chopping and changing priorities becomes much easier when you have a comprehensive system in place for organizing information and assigning tasks.

Security System

If you use a virtual desktop for your BPO team, you have to be aware of the increased risk to your data.

By providing remote access to secure data, there’s a chance it could end up in the wrong hands and you end up as the victim of employee fraud for example.

With a remote security system you can manage permissions for various documents, ensure information is encrypted when in transit, and educate your employees on your cybersecurity protocols and best practices.

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