Outstaffer Before Insightful
Outstaffer is a BPO that sources talent from the Philippines, Ukraine, Singapore, Vietnam, and Thailand, largely for Australian and American companies. They make it simple for enterprises to find, hire, and employ talent from around the world thanks to work-from-anywhere technology that enables employees to work in a virtual workspace safely and securely.
Before COVID, Outstaffer provided staff from around the world, where they worked in traditional office settings. They had always planned the work-from-home model, but COVID sped up the process and it has proven very effective for their business model. Now they have workspaces that enable their employees to collaborate and work globally within a fully digital environment.
Outstaffer uses a payroll system that employees clock in and out of, but it doesn’t track productivity. In the past, they used a third-party tool to track staff remotely via screenshots or website tracking. The downside was that using a third-party tool meant that they didn’t host their own data, which was important to them and their clients. Once they discovered how Insightful could better meet their needs, they decided to make the switch.