eSquared Before Insightful
eSquared has been providing communication consulting services for over 20 years to various industries, ranging from healthcare to service businesses. Pre-pandemic, their whole team worked from their central location, but the company had plans to offer remote employment to eligible workers.
The pandemic fast-tracked this decision. Working from home became a necessity, rather than a planned perk.While eSquared had an HR software in place for attendance tracking, feedback and reviews, it couldn’t help them measure productivity or track day-to-day activities.
Initially, eSquared simply had plans to find a solution to monitor the productivity of their remote team. But, on discovering Insightful, they quickly realized even more was possible. Insightful had the capabilities to solve two of their major concerns: understanding employee (un)productivity and unearthing the core performance issues behind it.